Complaint process FAQs

How do I submit a complaint?

If you feel there has been a violation of any of the policies under the OEO's jurisdiction, you may contact the office by phone, e-mail or in person to initiate an intake.  At that time, you will be instructed on what information is necessary to continue.

What should I bring with me to my intake?

It is helpful if individuals meeting with the OEO for an intake have prepared a written statement of the allegations explaining under which protected classification you believe you are being discriminated against (i.e. race, age, sex), along with any supporting documentation to corroborate the allegations that are being made.   

I have just completed an intake, what will happen next?

Following the intake process, the OEO will conduct an initial assessment of the complaint to determine whether or not the allegations fall within the scope and jurisdiction of the non-discrimination and harassment policies.  If the OEO determines that the allegations fall within the scope of the non-discrimination and harassment policies, the OEO will so advise the Complainant and the Respondent.  If the OEO determines that the allegations do not fall within the scope of the non-discrimination and harassment policies, the OEO will refer the complainant to the proper forum to address his or her concerns.

How long does the complaint process take?

If the OEO determines that the allegations fall within the non-discrimination or harassment policies, the OEO will conduct an inquiry.  If the OEO concludes in the initial inquiry that the allegations, if sustained, would be reasonably likely to result in the need for prompt remedial action, a formal complaint will be initiated.   The OEO then has 90 calendar days from the date the formal complaint is filed to conduct a formal investigation and file a Notice of Disposition.  (This time period may be extended at the discretion of the Director.)  The Notice of Disposition will include a summary of the complaint, a statement of findings, conclusion, and recommendation, if any.

Can I bring someone with me to meet with the OEO?

Yes.  Individuals choosing to meet with the OEO regarding complaints of harassment and/or discrimination are welcome to have a person of support present.  However, due to the confidentiality of OEO process, the OEO encourages any discussion concerning allegations of harassment and/or discrimination is limited to those who are parties or representatives in the matter.